Shipping Policy

1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after business hours will be processed on the next working day.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Delivery times may vary depending on your location and external factors such as carrier delays.

3. Shipping Locations
We currently ship to domestic and select international locations. If your country is not available at checkout, please contact us for assistance.

4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

5. Delays & Issues
We are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances. If your order is significantly delayed, please contact us and we will assist where possible.

6. Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) with your order details. We will work with the carrier to resolve the issue.

8. Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

9. Contact Us
If you have any questions about shipping, please contact our support team at contact@fragrancewholesale.co.uk.