POLICIES USEING OUR WEBSITE:
You are responsible for the confidentiality of your account and password and all responsibilities relating to your online account.
You must provide us with accurate address details. Should there be any changes to your delivery address, please inform us immediately.
We reserve the right to refuse you access to our website or cancel your orders, should we feel the need to do so.
You must not use our website in any way that causes any form of disruption or damage.
You must not use the website for any of the following:
for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing, in breach of copyright, trademark, confidence, privacy or any other right.
SHOPPING WITH US:
Shopping with fragrancewholesale.co.uk our requirement is that you are a trader or retailer and must spend a minimum of £100 plus any delivery charges. You may be asked to provide proof that you are a trader before we accept your order.
We supply strictly to the trade customers, who purchase these goods for the purpose of reselling, and not intend to use them for personal use.
The customer must create an account. This is to save the shipping details and order history, ensuring a quicker and more pleasant shopping experience on future orders.
Register for an account
Log into the account on checkout
Provide a valid delivery address
Provide a valid statement address
Pay online using the payment methods provided
Agree to our terms and conditions
Confirm the order
Errors and omissions:
Whilst every effort has been made to ensure that services, product and prices are accurate and clearly detailed, Fragrance Wholesale accept no liability for any errors or omissions.
Export codes are provided, we cannot guarantee that they are correct for your country. Export codes also known as HS codes, or HSS codes vary in length and format from country to country. However, our export codes should give you a close match for your local codes.
Your order will be sent to the address you have provided us with. Should there be a change of address, you must notify us immediately. We will try our utmost best to send your order out at the earliest time possible, however, due to the nature of our business when we experience high volume of orders, this will not be the case. However, we will inform you if your order is subject to any appreciable delay.
Damages or Returns:
Should any items received be damaged in transit or you have any order discrepancies, you have 48 hours upon receipt of the goods to notify us. After this we reserve the right to not issue a refund. All items purchased are non-refundable. We, as a business, do not accept the term of items bought on a “sale or return basis”. Any items to be returned must only be returned once you have informed us of doing so. Any items that are returned must be done so in their original packaging and must be sent to us in fine condition. If not, we reserve the right to not issue a refund. However, should you not be satisfied with any goods you have received, please let us know so that we can find a suitable solution.
All our prices are final value prices we do not charge vat or supply vat invoices.
The customer must make a payment for the goods before we dispatch the order.
It is imperative that you provide us with the correct billing address for the credit/debit card you use to pay for the order. Our system is very sensitive and may reject payments that fail to confirm your billing address your card issuer holds. To avoid disappointment please ensure that your billing address is always correct.
Please note we can only release the order after the payment has cleared in to our account.The customer is liable to pay any bank transfer charges related to international transactions.
Should you wish to cancel/ edit or remove any items from your order after it has been sent to us, you must contact us immediately.
Fragrance wholesale reserves the right to refuse an order.